What they wanted

The partnership were anxious to ensure that they were achieving meaningful and valuable change for their clients, and wanted to embed a system of monitoring outcomes and using information to improve their services.

What we did

Working with all staff – administrative, service providing and management – QM facilitated the development of measurable, specific outcomes using the Logic Model for all areas of service provision. We supported the identification of tools that could measure agreed outcomes, and key opportunities for embedding outcome measurement into the day-to-day practices of the team. The final product was a detailed report and implementable action plan for the organisation.