Quality Matters provide certified training on innovative practices and core skills for the not-for-profit sector with our partners in 3rd level institutions.

We also work with organisations to develop tailored training programmes for their teams. We believe that all learning draws from, and should be applied back to the workplace.


Leaders for Change

This level 9 Certificate in Non-Profit Leadership and Management is delivered and certified through the National College of Ireland. The programme is for those in management and senior management positions in the non profit sector, or those aspiring to be. The programme places significant emphasis on group learning, personal reflection and combines this with high level academic theory to promote real growth and learning for participants. Over 120 non profit leaders have come through the programme. The lecturers on the programme are drawn both from academia, and from qualified and experienced senior managers/CEOs who work within capacity building and research organisations within the non-profit sector in Ireland and internationally..

Impact Measurement and Outcome Reporting

To learn more about this programme or to enrol on it, please contact one of the Quality Matters team, or visit the National College of Ireland’s course programme site. 

Key working, care planning and case management

We can support new or experienced front line staff to develop new skills, or refresh their existing ones. Our training equips participants to provide effective, client centred key-working, to develop SMART care plans and work effectively with multi-disciplinary groups to get the best outcomes for their clients. This can be provided to individual services or networks, and is normally provided over 2 – 3 days.

We’ve delivered accredited training on this at 3rd level, and worked with project staff in numerous front line services on this topic.

Trauma Informed Care

We are currently developing, in partnership with Novas and with expert oversight by Dr Sharon Lambert of University College Cork, a training programme for organisations wishing to become trauma informed. This training will support staff at all levels in organisations to understand trauma, to recognise and respond effectively to it, and to review their service to ensure it is a safe environment for people who are trauma survivors

Bespoke Training Packages

Our experience designing training programmes can help organisations in any area from governance, to service provision, to service-user engagement. Many conventional training options do not take into consideration the unique challenges and demands of boards, managers, staff or clients in our sector. Our team are highly skilled and experienced and have developed training programmes on governance, human resources, group facilitation, chairing and facilitating meetings, policy development, harm reduction interventions (for drug and alcohol services), relapse prevention training (for drug and alcohol services) among many others.

We are very happy to consult with client organisations to devise unique, bespoke training programmes for your service.

Social Enterprise

This training programme uses the business canvas approach and provides participants with the basic skills needed to develop and critique a social enterprise business plan. Students will receive comprehensive course notes and templates. We have delivered this training with a number of third level providers including Ryan Academy – The DCU Enterprise School.

Good Governance

This training provides your Board with all they need to know about governance good practice. The training results in a collaboratively developed good practice governance handbook for your organisation.



We promote supportive, considered and challenging environments for those we work with, whatever the issue. All organisations receive an accessible follow up report after each facilitation.


Facilitation usually costs approximately €450 for a half-day session,
which includes preparation and a follow on report

Our latest training and facilitation work