We work with services to develop a sustainable and pragmatic approach to quality.

Using a well-trialled and evidence-based model, we support organisations to assess their current health in all areas of the organisation including governance and finance, human resources, health and safety, service provision and service user involvement.

In 2014 we worked with two large national organisations and a number of local front-line service providers to review their organisational health and/or implement quality systems.

Health Check Package

CQI Package

This involves six key steps:

  1. Full organisational health check
  2. Identification of policy gaps
  3. Filling of policy gaps through facilitated policy development with staff teams and stakeholders
  4. Provision of up-to-date revised policy guidebooks on all areas of service provision including governance, finance, human resources, health and safety, service provision and service user involvement
  5. Provision of brief training on one or two key areas
  6. Support to develop an implementation and review plan for new quality systems

In addition to this, Quality Matters can provide training on outcome / impact measurements and implementing them into the service.

Our latest health check & CQI work