Quality Matters | Supporting Improvements in Social Services

What we do

Research &
Evaluation Training &
Education Strategic
Planning Client Management
Systems Support (IT) Governance
Support Health Check &
Continuous Quality
Improvement

Impact Exchange aims to improve the way we manage information in the social services sector, by collaborating between multiple partners from the community & voluntary, social enterprise, business & statutory sectors.
(coming soon)

Managed cooperatively with

Latest from the blog

Chicken & Egg : Resources, Outcomes & Measuring Impact

November 20, 2014

By Caroline Gardner

Breakfast is the Most Important Meal

August 14, 2014

By Aoife Dermody

Why You Should Care about eHealth

August 1, 2014

By Philip Isard

Impact Measurement: A problem with targets

April 18, 2014

By Martin Quigley

Our clients

Featured Work

Building Bridges: An evaluation and Social Return on Investment Study of the Le Chéile Restorative Justice Project

January 2015

Le Chéile Restorative Justice Project

Evaluation

The Start Up and Accreditation Pack

February 2015

BeLonG To Youth Services

Continuous Quality Improvement, Research

Service Audit and Needs Analysis of Children’s Services in Meath

2013

Meath Children's Services Committee

Evaluation, Research

Heads Up: Preventing and Responding to Overdose in McGarry House

May 2014

Novas Initiatives

Research

Don’t just take our word for it

“

Very efficient, grasped what we were about and delivered.

Bernard Joyce / Development Worker / Cavan Traveller Movement
The Irish Council for Civil Liberties commissioned Quality Matters twice in 2013. We were impressed with Quality Matters’ ability to design and develop two very different, yet highly specialised tools, i.e. a Training Programme, and a Monitoring Tool, both of which dealt with the complicated content of European Union Directives. Through our experience of working together, Quality Matters adhere to deadlines, are clear communicators, reliable and flexible.

Grace Mulvey / Coordinator / JUSTICIA Network, Irish Council for Civil Liberties
Working with Quality Matters in addressing a serious health issue like overdose within the homeless sector was an eye-opening experience. Their commitment and dedication as well as their professionalism and sensitivity around the subject matter and those who experienced overdose was commendable and made the research a very real and live piece of data. Novas hope to use this important work to push the issue of overdose onto the national agenda and ultimately reduce the numbers of homeless persons overdosing by providing real and accessible safety mechanisms. Novas hope to continue their relationship with Quality Matters in addressing issues that affect those most marginalised in our communities…

Anne Cronin / Head of Homeless Services / Novas Initiatives
Thanks for your wonderful facilitation at the workshop and for catching the points so eloquently in the report.

Louise Murray / Chair / Dublin City Volunteer Centre
Quality Matters, led by Caroline Gardner, conducted an SROI evaluation for the Mojo programme in South Dublin County. The experience of working with Caroline and her team was extremely positive as their professionalism was mixed with a warm and friendly approach. The quality of the evaluation was excellent; the data gathered was valuable, accessible and practical. I look forward to working with Quality Matters again in the future and would highly recommend them to other organisations.

Derek McDonnell / Development Specialist / Mojo Project
It's great to see this kind of analysis that I and the community can learn from, this is the first time we have done this kind of research on the distribution of resources.

Gordon Jeyes / CEO / Child and Family Agency
The experience of Crinan Youth Project in working with ‘Quality Matters’ has been extremely positive. We have found the professionalism, competence and dedication to quality in governance most helpful, especially in the areas of review of policy and procedures, in the insistence on practical outcomes and in the way QM have taken a personal interest in our organisation.

Fr. Hugh O’Connell / Chairperson / Crinan Youth Project
Having worked with Quality Matters over a 9 month period, we found them to be a professional, competent and diligent research team. They were clearly able to understand the wide spectrum of social issues facing our community and also brought a flexible and relaxed approach that is important when working in a community setting. They were extremely generous with their time and were always at the end of the phone when we needed clarifications and updates on progress. We would have no hesitation in recommending them for contracts in a similar capacity.

Manus Bree / Regeneration Coordinator / Dolphin Alliance
We engaged Quality Matters to undertake a review of the Quality Standard Framework developed for Volunteer Centres. It was a complicated project in the sense of there being a multitude of stakeholders with sometimes varying requirements, but Caroline and the team's prodigious knowledge and excellent communication skills made sure the work stayed focused, and was enjoyable. The end result went far beyond the call of duty and we look forward to working with QM again in the near future.

Yvonne McKenna / CEO / Volunteering Ireland

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