Quality Matters | Supporting Improvements in Social Services

What we do

Research &
Evaluation Training &
Education Strategic
Planning Client Management
Systems Support (IT) Governance
Support Health Check &
Continuous Quality
Improvement

Impact Exchange aims to improve the way we manage information in the social services sector, by collaborating between multiple partners from the community & voluntary, social enterprise, business & statutory sectors.
(coming soon)

Managed cooperatively with

Latest from the blog

Six questions clients ask Quality Matters about evaluation

May 16, 2016

By Caroline Gardner

Safeguarding Social Value

May 3, 2016

By Caroline Gardner

Nonprofit Marketing Strategy: Achieving Your Goals

April 27, 2015

By Philip Isard

Adding Social Return on Investment to your Toolbox

April 2, 2015

By Philip Isard

Our clients

Featured Work

Foster Care: A National Consultation with Foster Carers & Social Workers 2015-2016

Continuous Quality Improvement, Facilitation, Research

A Place to be Young: Strategic Plan 2017-2019

June 2017

Sphere 17

Facilitation, Strategic Planning

Financial Savings Review of ‘My Home My Choice’ Project

September 2016

Focus Ireland

Continuous Quality Improvement, Evaluation

Don’t just take our word for it

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The Irish Council for Civil Liberties commissioned Quality Matters twice in 2013. We were impressed with Quality Matters’ ability to design and develop two very different, yet highly specialised tools, i.e. a Training Programme, and a Monitoring Tool, both of which dealt with the complicated content of European Union Directives. Through our experience of working together, Quality Matters adhere to deadlines, are clear communicators, reliable and flexible.

Grace Mulvey / Coordinator / JUSTICIA Network, Irish Council for Civil Liberties
It's great to see this kind of analysis that I and the community can learn from, this is the first time we have done this kind of research on the distribution of resources.

Gordon Jeyes / CEO / Child and Family Agency
We engaged Quality Matters to undertake a review of the Quality Standard Framework developed for Volunteer Centres. It was a complicated project in the sense of there being a multitude of stakeholders with sometimes varying requirements, but Caroline and the team's prodigious knowledge and excellent communication skills made sure the work stayed focused, and was enjoyable. The end result went far beyond the call of duty and we look forward to working with QM again in the near future.

Yvonne McKenna / CEO / Volunteering Ireland
Following a piloted two year strategic harm reduction alcohol programme in Dublin 12, Quality Matters were engaged to evaluate the programme; to provide an overview of the programme, identify how the programme fits with best practice in alcohol treatment, highlight outcomes in the context of ARC’s overall aims and Service Level Agreements, provide recommendations to improve the programme and examine sustainability of the programme into the future.

Quality Matters located our research in a strategic context and considered the long-term needs of our service users and community. They effectively engaged our service users, staff team and partners in a thorough evaluation process. Quality Matters were efficient, cost effective and delivered a quality report on time. The evaluation report will support ARC to improve our services and the recommendations are also useful to other services and the addiction sector generally.

Susan Collins / Managing Director / Addiction Response Crumlin
The experience of Crinan Youth Project in working with ‘Quality Matters’ has been extremely positive. We have found the professionalism, competence and dedication to quality in governance most helpful, especially in the areas of review of policy and procedures, in the insistence on practical outcomes and in the way QM have taken a personal interest in our organisation.

Fr. Hugh O’Connell / Chairperson / Crinan Youth Project
Quality Matters, led by Caroline Gardner, conducted an SROI evaluation for the Mojo programme in South Dublin County. The experience of working with Caroline and her team was extremely positive as their professionalism was mixed with a warm and friendly approach. The quality of the evaluation was excellent; the data gathered was valuable, accessible and practical. I look forward to working with Quality Matters again in the future and would highly recommend them to other organisations.

Derek McDonnell / Development Specialist / Mojo Project
Thanks for your wonderful facilitation at the workshop and for catching the points so eloquently in the report.

Louise Murray / Chair / Dublin City Volunteer Centre
"We recently worked with Aoife and the gang from Quality Matters on our new strategic plan. The process was facilitated with creativity and integrity, and we were both challenged and motivated accordingly. Aoife brought a very informed and engaging approach to the work, and the result was a bespoke plan for our organisation which distilled the broad consultation into a shared commitment to enhance the capacity of our service via six goals. Quality does indeed Matter to them."

Mick Ferron / Manager / Sphere 17
Having worked with Quality Matters over a 9 month period, we found them to be a professional, competent and diligent research team. They were clearly able to understand the wide spectrum of social issues facing our community and also brought a flexible and relaxed approach that is important when working in a community setting. They were extremely generous with their time and were always at the end of the phone when we needed clarifications and updates on progress. We would have no hesitation in recommending them for contracts in a similar capacity.

Manus Bree / Regeneration Coordinator / Dolphin Alliance

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